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How do I get a refund?
How do I get a refund?
Chloe avatar
Written by Chloe
Updated over a week ago

If you've encountered any problems with your order like getting a defective product, something that doesn't match what you ordered, an item that wasn't sent, or your order not being delivered at all, you can request for a refund.

To request a refund, simply navigate to My Account, pull your order history, locate the item(s) you would like to request a refund for, and click Ask for a Refund.

Your refund request will be submitted and an agent will follow up with you once a decision has been made.

To check on the status of your refund request, simply click on My Refund Requests under My Account. The request will either be approved or rejected -- if the status is in processing, or on hold, that means a decision has not yet been taken.

Refund requests for product issues are handled via a ticketing system, and dealt with in the order that they are received. We aim to handle Refund requests within 24-48 hours of submission.

*Please note as we enter the warmer months, certain products, including but not limited to, edibles and concentrates may melt or alter consistency during transportation. When ordering, be sure to keep an eye on your tracking so you can retrieve your order as soon as possible. We suggest placing any effected items in the fridge to cool down. All products will remain safe to consume.

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