SHIPPING & DELIVERY

Where is my Order?

How do I stay updated on the arrival of my order? CANADA POST - MAIL ORDER Mail orders are shipped within 24 - 48 business hours of receiving payment. You'll receive your tracking information by email after it has shipped. Once Canada Post has scanned your package, you will start to see tracking updates. Please note: we have no further information on the whereabouts of your package other than what is currently displayed on the tracking page -- what you see, what we see, and what Canada Post sees is all the same information. Sometimes, there may be a delay in Canada Post scanning your package. However, if you have received your tracking number, this means your package is on the way, and you should see tracking updates as the package reaches its next checkpoint.

Why hasn't my order arrived?

Mail order and delivery delays At Burnaby Buds, we strive to get your orders to you as quickly as possible. We offer two types of delivery options: Canada Post and local delivery. CANADA POST Orders shipped with Canada Post usually take around 6 business days to arrive, but sometimes they can experience delays. To stay updated on any service alerts, check out their website here. If your order hasn't arrived after 10 business days, please contact our live agents, and we will investigate the issue for you. However, please note that Canada Post inquiries are handled via a ticketing system, and tickets are processed in the order they are received. We kindly ask that you reach out to us before contacting Canada Post regarding any shipping delays. We are happy to assist you with any questions or concerns!

What is your shipping timeline?

Payment has been sent, when will your order ship? At Burnaby Buds, we understand that timely and efficient delivery is essential for a seamless shopping experience. After you have completed your payment, it can take up to 40 minutes for us to receive it on our end. If you have sent an e-Transfer or completed an Interac Money Request, Interac may hold your funds, which can result in a "pending" status in your online banking until payment has been cleared. Once your payment has been deposited, you will receive an email or text message confirming the deposit, and your order status will change to "Processing". MAIL ORDER VIA CANADA POST Once you've completed your purchase, your order will be shipped within 1 - 2 business days of being processed from one of our nationwide chains of warehouses. **Please note: Your order may encounter delivery service interruptions from Canada Post after being shipped. *Read More Please note: Canada Post inquiries are handled via a ticketing system. Tickets are dealt with in the order that they are received and can take 24-48 business hours to be processed. SAME-DAY DELIVERY Same-day delivery is now available in the Greater Vancouver Area.